Studio Metrodesk Customer Service We're Here 24/7!

At Studio Metrodesk, we believe in fast, friendly, and professional customer support. Whether you need help with an order, have a question about our services, or require urgent assistance, our support team is available 24/7 to assist you.

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Email Us

Fast & Detailed Responses

Send us an email at:

support@studiometrodesk.com

We typically respond within 30 minutes for urgent inquiries and within a few hours for general questions

Live Chat

Instant Help, Anytime

Need quick answers? Chat with us directly on our website via our 24/7 live chat.

Start Chat

Phone Support

Speak to a Real Person

Call us for urgent inquiries, order clarifications, or direct assistance:

+1 (973) 262-9181

Available 24/7 for all your service needs.

What You Can Expect from Our Support Team

Quick Response Times

We handle inquiries immediately, so you're never left waiting.

Professional & Friendly Assistance

Our trained support specialists provide clear and helpful guidance.

Seamless Order Support

Whether you need a status update, revision request, or order help, we're always available.

Multichannel Support

Choose the method that's most convenient for you—email, chat, or phone.

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We're Available 24/7

At Studio Metrodesk, we're committed to providing world-class customer support whenever you need it. Reach out anytime—we're happy to help!

24 Hour service

Need Help?

We're Just a Click Away

At Studio Metrodesk, we're committed to providing world-class customer support whenever you need it. Reach out anytime—we're happy to help!

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Frequently Asked Questions

Everything you need to know about high-volume retouching, free trials, turnaround time, file formats, support, pricing, and secure image handling.

Getting started is simple. You can create an account, upload your files, choose your service, select turnaround time, and submit your order directly from your Studio Metrodesk dashboard.

You can also send files through Google Drive, Dropbox, WeTransfer, FTP, OneDrive, or another file-sharing method.

If you are not ready to place an order, you can request a custom quote or start with a free trial.

Turnaround time depends on image quantity, complexity, service type, and required delivery speed. Standard delivery is usually within 12-24 hours for many projects.

We also offer faster delivery options, including 1 hour, 4 hours, 10 hours, 48 hours, and 7 days, depending on your project needs. Large-volume orders, such as 3,000+ images, may require a custom delivery schedule.

Yes. Studio Metrodesk supports fashion and apparel brands with high-volume catalog retouching, including fabric cleanup, shape correction, color consistency, clipping path, ghost mannequin, and final export formatting.

For many projects, we can deliver within 24 hours depending on image quantity, complexity, and required services. For larger batches, we create a clear production schedule so your team can meet launch deadlines without losing brand consistency.

Yes. Studio Metrodesk is built for recurring, high-volume eCommerce image editing. We support monthly production workflows with dedicated account support, clear instructions, style guide matching, secure file transfer, and human quality control.

This helps your studio scale from small batches to thousands of images while keeping crop, background, color, shadow, and product presentation consistent.

We keep large-batch retouching consistent by following your references, style guide, sample approvals, editing instructions, and quality control process.

Our team checks details such as crop, background, color, shadow, skin, fabric, product shape, and final file format before delivery. For ongoing clients, we maintain project preferences so future batches follow the same visual standard.

The free trial is designed to help you test our quality before committing to a full project. You can submit up to 3 sample images for retouching, clipping path, or another image editing service.

To start, visit our Try Us for Free page and upload your sample images with clear instructions.

Free trials are best suited for clients with a project volume of 50+ images. Please mention your expected project size when submitting your trial.

Yes. If your project has special requirements, high-volume needs, complex retouching, or ongoing workflow needs, you can request a custom quote.

Visit our Get a Quote page, share your instructions, and upload sample images or a file link. Our team will review your request and send an estimate.

Yes. First-time customers can use the coupon code ENJOY20 at checkout to receive 20% off their first order.

This is a one-time offer for new customers only and can be applied to Studio Metrodesk retouching services during checkout.

We accept most common professional image file formats, including JPG, JPEG, PNG, PSD, TIFF, RAW, NEF, CR2, DNG, and PDF.

JPG is often preferred for faster upload and download, but RAW, PSD, and TIFF files are useful when your project requires more detailed retouching or layered editing.

You can choose your preferred delivery format when submitting your work order. We can return edited image files as JPG, PNG, PSD, or TIFF.

For vector conversion, we can deliver files in AI, EPS, SVG, and PDF formats.

We provide 24/7 human support for client communication, order updates, revisions, and project questions.

You can contact us by email at support@studiometrodesk.com, schedule a call, or communicate inside your Studio Metrodesk customer account for order-specific collaboration.

Login to your account here.

Yes. We take client privacy and file security seriously. Your photos, instructions, and business information are handled with care and used only for your project.

We do not share, sell, or use your images for commercial purposes without your consent. Secure file transfer and account-based order management are available for safer collaboration.

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Talk to a Real Human Before You Start

Have questions about pricing, turnaround, free trials, bulk image editing, or vendor onboarding? Our team is here to help you choose the right workflow before you place an order.

24/7 Human Support
Lutfor Rahman Peri

Vice President, Sales and Communication
Studio Metrodesk

Lutfor Rahman Peri, Vice President of Sales and Communication at Studio Metrodesk

90%

of our new clients become permanent

95%

of our new clients become permanent

98%

 trusts us when it comes to their most complex projects

Peri

Mission and Values

With us, you are in the driving seat. You decide everything from price, packages, turnaround time to quality. Enjoy the drive!

Learn About Us
Perks & Benefits

Who doesn’t love nice things? We often offer discounts and it gets bigger & better every time you collaborate with us.

Collective Impact

Each payment we receive goes directly to your photo editor, who works 24/7 with the lowest of opportunities in life and the highest of skills.

Hey! As you have come this far, why don’t you take a chance on us?

Try Us for Free